Scaling Global Supplier Risk Monitoring Across 60,000 Suppliers
How Maersk transformed fragmented, manual compliance processes into an AI-powered due diligence engine — covering 200+ countries.
- IndustryTransport and logisticsHQDenmarkEmployees100,000+
Responsibly enables us to get a full picture of supplier risk across our global supply chain. What used to take months now happens within days and is fully integrated with our internal system, allowing our procurement teams to make informed decisions for every tender.
The challenge
Maersk operates a massive and complex global supplier network of more than 60,000 suppliers across 200+ countries, including many small and distributed vendors.
- Procurement and risk teams needed a reliable supplier-specific risk profile, but data was fragmented and difficult to consolidate.
- Poor master data quality made it difficult to connect risk insights to specific suppliers.
- Multiple internal stakeholders required different insights — including DEI, Anti-corruption, Compliance, Climate, Human rights, Resilience. This created a need for a 360° supplier view.
- Existing processes were manual, slow, and limited to screening only a small subset of suppliers, leaving significant blind spots in the supply chain.
The Objective
- Create a 360° supplier risk profile for every supplier and integrate it into Maersk's internal systems through a centralized data hub.
- Continuously monitor all suppliers for ESG and compliance risks, including real-time incident alerts.
- Enable automated end-to-end supplier screening integrated directly into procurement workflows and purchase decisions.
- Provide fast turnaround times for tenders, ensuring procurement teams receive risk insights before making sourcing decisions.
- Trigger automated procurement workflows when supplier risk scores fall below defined thresholds.
- Reduce manual effort in existing risk and compliance processes such as anti-corruption screening.
- Support corporate reporting objectives, including DEI and ESG reporting.
How Responsibly Helped
AI-Powered Due Diligence
Enabled monitoring for 60,000 suppliers across 40+ ESG, governance, and risk topics.
Seamless API Integration
Integrated into Maersk's internal data hub through API-based data delivery, flowing directly into procurement systems.
Fast Turnaround Assessments
Delivered rapid risk assessments, ensuring procurement teams receive supplier insights quickly during tenders.
Embedded Risk Insights
Made supplier risk data part of every purchasing decision by embedding insights into procurement workflows.
Unified Approach
Streamlined methodologies across multiple internal teams, consolidating fragmented tools into a single scalable solution.
Ongoing Collaboration
Worked closely with Maersk teams through product collaboration to adapt to complex global supply chain requirements.
The Outcome
Supplier coverage growth
From 2,000 to 60,000 suppliers within months
Tender turnaround
Tenders now receive risk insights within approximately one week
Incidents tracked
ESG and compliance incidents identified across the supplier base
Wide adoption
Risk insights now inform decisions across multiple teams and stakeholders
